Staż pracy i płeć lekarza a efektywność komunikowania się z pacjentem

Katarzyna Nowaczyk¹, Michał-Goran Stanisić², Teresa Rzepa³

Summary
Introduction. A growing number of reports about medical errors, where among the causes include not only work overload and stress of responsibility for the life and health of the patient, but also factors related to communication doctor-patient. Topic doctor-patient communication is rarely discussed in medical journals. It is usually a subject of research in psychological society.
Aim. The aim of the study was to determine the correlation between the job seniority and the sex of the doctor and the effectiveness of doctor-patient communication.
Material and methods. 192 patients were included to the study. The subjects had appointments with six doctors specializing in surgery. The patients met with three male and three female doctors, each of whom had a different, controlled job seniority. Results. The statistical analysis indicated that both job seniority and the sex of the doctor have a profound influence on effective communication with the patient. Maximal effectiveness of doctor-patient was found among young doctors (M = 6.84; SD = 1.43), follow by doctors with average professional experience (M = 6.91; SD = 1.56), and with least skills of doctors with highest job seniority (M = 8.30; SD = 2.29). The difference was found statistically significant (p = 0.0001).
Conclusions. The data obtained can be the basis for formulating further questions about the causes of loss or decline in interest in the development of communication skills of doctors with patients.

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